UGDSB Student Services Personnel


Reset and Refresh: Strategies for Stress Relief - UGDSB Professional Student Services Personnel

OSSTF PD Day, April 2026


Slides

Click here to download a notetaking PDF of the PowerPoint slides.



Further Learning

Boundaries Around Emotional Labour: Here’s a video containing some great ideas for boundary phrases when dealing with challenging, aggressive, rude, etc. people. Talks about how to stay professional while being assertive. And this article about Managing Emotionally Charged Client Interactions has some really useful strategies.

De-Escalation: Here are a few de-escalation essentials from a recent workshop I did for a drop-in centre. I’m also a fan of what’s called the Hot Walk and Talk Protocol which is a way we can support each other when things have gotten heated.

Not taking things personally: This is a great chart outlining recommendations for viewing & managing challenging situations through a trauma-informed lens. And this is a more general set of tips for working toward taking things less personally. It is written for adults with ADHD, but has useful info for anyone.